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e-Government in Turkey Report 2013

According to the recent research of Digital Agenda, the following information presents the status of e-Government services in Turkey;

– The measurement is conducted in part through an online assessment of public authorities’ websites providing a range of services for people in three different life situations: people Losing their Job, people wanting to Start a Business and people Enrolling to a University.

This assessment, looking at different characteristics of those services, like availability and ease of use, produces four aggregated indicators: Cross-Border Mobility, Transparent Government, User-Centric Government, and Key Enablers.

The other part of the measurement consists in a survey run across a sample of 1000 internet users for each EU27+ Country (EU27+ aggregate is made of EU27 countries plus Croatia, Iceland, Norway, Switzerland, and Turkey), who have been asked about their experience with online public services, their expectations and their satisfaction. The user survey produces two aggregated indicators: User-Centric Government and Effective Government.

1- eGovernment Maturity – per Life Event. This visualization provides the aggregate score across all Top Level Benchmarks per Life Event comparing each country with EU-27+ result.

2- Cross-Border Mobility revealing the extent to which services in the specific country are online available for foreign citizens aiming to start up a business or study abroad (compared to EU-27+).

3- Effective Government showing the extent to which government succeed in satisfying their online users and achieve re-use and fulfilled expectations (country vs. EU-27+).

4- Transparent Government displays results for transparency of public organizations, transparency of personal data and transparency of service delivery (averages for 3 life events), comparing the specific country with EU-27+.

5- Key Enablers depicts the extent to which five key enablers (i.e. technical building blocks which allow the development of high impact services) are integrated into services within the three Life Events, comparing the specific country with EU-27+.

6- User-centric Government displays three elements:

Online availability and online usability of the services composing each Life Event and the average across all Life Events, comparing the specific country with EU-27+ average.

eGovernment use which defines – based on the user survey – four typologies (among people having interacted with public administrations) and shows for the specific country in comparison with EU- 27+, how many loyal users, potential users, ‘potential drop-outs’ and ‘non-believers’ exist.

Reasons for not using eGovernment services (from the user survey), giving an indication of how take-up could be increased.

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